The firm aims to offer an efficient and effective service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
At the outset of your matter, we will inform you in our client care letter of the lawyer(s) working on your case, as well as their supervisor.
In the first instance, it may be helpful to contact the lawyer or the lawyers’ supervisor who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If we are not able to resolve your concern and you remain dissatisfied with any aspect of the service offered you can make a complaint directly to our Managing Partner, Matthew Davies on 0208 885 7923 or by email at email@example.com or by post to our office address.
A copy of our complaints procedure is available on request.
As a matter of professional practice we specifically draw to your attention:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have tried to resolve your complaint with this firm but remain dissatisfied, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise such concerns with the SRA here.